FAQs

For all questions related to purchasing products and delivery, go to terms and conditions at bottom of page.

If you say your products are 100% natural, why are some of your products not 100% organic?

This is not always possible for a number of reasons. Many certifying bodies and organisations will not certify water as organic, no matter how pure the source. So if there is water content in a cream or lotion, the product cannot be certified as 100% organic. Products such as lotions, creams, shampoos and conditioners that contain herbal infusions and floral waters must also contain ingredients such as emulsifiers, surfactants and some kind of preservative system, otherwise they could not be manufactured or made to work. Also, many natural cosmetic manufacturers take a natural extraction from an ingredient to obtain an active compound which is then added to the cosmetic itself. In doing so, the original organic ingredient has been changed, and although the process carried out is a natural one, the end product is now a different one from the original and as such cannot carry organic certification. This does not of course detract from the natural and organic quality of the end product.

Why do your most of your suppliers not use glass containers instead of plastic?

All of the plastic containers used by our suppliers are recyclable, biodegradable, and can be burned without releasing harmful or noxious gasses, and cost a lot less to transport than heavier glass containers. Also, many of our products are used in the bathroom where plastic containers do not pose the same safety risks. Plastic containers also reduce the risk of bacterial contamination to the products. The large amount of energy required to produce glass discourages most of our suppliers from using it to protect their products as approximately three times as much energy goes into the production of a glass container than a plastic one.

Do any products in your range contain parabens?

It is our policy that none of the products we offer contain parabens.

Do your toothpastes contain flourides?

No. The only toothpastes we offer our customers are from the Green People range, and they do not believe that a medication should be taken via toothpaste when cleaning the teeth. Flouride, when taken into the bloodstream via toothpaste, has a hardening effect on the bones. By offering toothpaste without flouride, we are leaving the supplementation of flouride as a choice rather than forcing people to take a medication that they may prefer not to. If flouride is required, a supplement may be taken, and a varied and balanced diet will provide an adequate supply.

What is an essential oil?

Essential oils are made by extracting the volatile fractions of plant through the process of distillation. They are very highly concentrated, and generally reproduce the odour and taste of the starting material. They have also have strong antiseptic and antibacterial properties and can help to preserve other ingredients from deterioration.

How are Sun Protection Factors calculated?

European legislation sets out which ingredients may be used in the filtering agents contained in all sun-screens before they can claim a Sun Protection Factor. The legislation also gives the percentage of each ingredient that the finished product must contain in order to achieve and claim a given level of protection. This ensures that all sun-screen products made by different manufacturers using different ingredients can be compared on a like-for-like basis.

Loyalty Points System:

When you buy on NATURE7 you automatically get a discount off your next purchase. 1 POINT = 3 CENT

For every Euro you spend you get a credit of 1 point (3 cent ). So for a €35 order, you get € 1.05 off the next time you buy. You can also choose to let your points accumulate and keep them for that rainy day!

Every time you log on you will be reminded how many points are in your account, and when you purchase you will be asked if you want to spend your points or keep them. Every month you will be sent a quick reminder of your points total.

Points earned can be used on all products purchased including special offers.

Points earned can be used on all purchases except when using a Coupon Code.

NATURE7 - Kind to You, Kind to Nature, Kind to your Cash!

Questions, concerns, or requests for more information to: info@nature7.ie

 

 

 

TERMS & CONDITIONS:

All orders for goods shall be subjected to these terms and conditions. No variation on these terms and conditions shall apply unless agreed in writing by NATURE7.

NATURE7 guarantees that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our standards it will be replaced immediately. This does not affect your statutory rights.

Orders can only be accepted from customers who are 18 years of age or older. If you are under 18 years of age, you are welcome to browse our website but we regret that we are unable to accept any order from you.

Shop by browsing through the website, clicking on the product image and adding the product to the the shopping cart. Packing and container colours may vary to that of the image shown.

Please note that when an item is in your shopping bag, it may be possible for another person to purchase it before you finally finish your purchase.

PAYMENT:

When you have finished shopping, proceed to the checkout where you will be asked to enter your payment and address details.

We accept the following methods of payment: VISA, MASTERCARD and LASER.

After you have confirmed, you will receive an email from us acknowledging that we have received your order. This is NOT an acceptance of your order. We then start processing your order the next working day after receiving your request. Your order will be accepted when the payment has been approved, the delivery and address verified and the goods available. You will receive an email confirming that your order has been processed unless you cancel your order.

The total amount that will be debited from your account will be the cost of the cost of goods that you purchase plus the delivery costs if applicable. All items are inclusive of 23% VAT.

In the event of payment being declined by your card issuer, NATURE7 shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.

DELIVERY METHODS:

In general, orders are despatched on the day after they are received, however at busy times this may not be possible. Please allow up to one week for delivery. Tracking numbers may be available for tracing orders; numbers available on request.

All purchases are insured while in transit until delivered to you, and you will be asked to sign for the goods at which time responsibility for the goods is transferred to you.

REFUND POLICY:

If you purchase an item from us that for any reason fails to give you complete satisfaction, you may return it to us for a full refund or exchange as long as it has not been used and is in saleable condition, and you are responsible for the costs of return postage. Proof of return postage will be required should the item be lost in the post. Goods must be returned within 30 days of receipt by you for a refund to be considered. The relevant items must be returned to us in their original, unopened and in resaleable condition. They must be securely packaged, and sent along with your receipt, and full note of your name, address and email address, to the following address:

NATURE7, Pembroke Hall, 38 Fitzwilliam Square, Dublin 2.

For your protection we recommend that you use a recorded-delivery service.

CANCELLATION OF ORDER:

As a resident of Ireland you have the right to cancel orders placed with us within 7 working days of receipt of goods. Should you wish to do this, return the goods to:

NATURE7, Pembroke Hall, 38 Fitzwilliam Square, Dublin 2.

The goods must be in their original packaging and in resaleable condition. Once we receive the goods as such, a refund for their cost will be made to your credit/debit card.

Customers are responsible for the cost of returning the goods to NATURE7. Please note, we do not refund any carriage charges paid.

PRIVACY POLICY:

At NATURE7 we are committed to protecting your privacy. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act.) We hold your information to send your order, and to forward you notification of offers and promotions.

You have the right to decline further emails or marketing information that we send should you wish.

The only information that we  will retain is purchase history and product preferences. At any time you may check the information we hold in relation to any of the the above. The personal information we hold about you will be held securely in accordance with our internal security policy.

If you have any queries about privacy, please email us at info@nature7.ie

We do not have access to your Credit Card details.

LINKS:

This website may contain links to other sites. Such links do not imply any endorsement of other sites, and NATURE7 bears no responsibility for their content. Other website operators wishing to establish a link with this site should send a request to info@nature7.ie

COPYRIGHT:

The copyright to the contents of this website belong to NATURE7 and it's suppliers. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from NATURE7.